Three ways state IT leaders can foster digital transformation
State
leaders are acutely aware of the need for digital transformation in capturing
critical information, driving cost efficiencies and promoting a more unique and
personalized experience for their residents. But actually realizing digital
transformation can seem like an insurmountable challenge for their IT
directors.
A holistic
approach can be much too ambitious. Budgetary shortfalls, operational silos and
skeptical stakeholders all must be overcome, not to mention a general
institutional inertia that often hobbles the public sector.
Gartner recommends state governments pursue digital acceleration programs by keying on “quick wins,” identifying select initiatives that “reprioritize ongoing and planned digital initiatives based on their use case and value.”
