Heritage Grocers Group expands business around innovative customer service
“Spectrum Enterprise has provided good
support all throughout the journey. We have one relationship to manage. It’s
all about making it easy and simpler as we grow.”
Prabash Coswatte, Chief Operating
Officer, Heritage Grocers Group
A thriving supermarket company identified vast potential in expanding their chain of Hispanic-themed grocery stores by leveraging the connectivity and network solutions of a trusted technology partner.
Today, Heritage Grocers Group owns and operates 115 stores
and counting. In the last two years, it has acquired and expanded upon its
chains: Cardenas Markets in California, Arizona and Nevada; El Rancho
Supermercado in Texas; and Tony’s Fresh Market in Illinois.
Prabash Coswatte, their Chief Operating Officer, considers
their relationship with Spectrum Enterprise to be critical. “We see ourselves
as a differentiator in our market on leveraging technology,” he says.
“Specifically, having Spectrum Enterprise fiber connectivity in place is key
for us. It’s not a secret sauce. It’s something that can help us move forward.”
Spectrum Enterprise installed Fiber Internet Access, first
at Cardenas Markets headquarters, then at four of their most rurally located
stores, where prior efforts by others to set up network connections had been
unsuccessful. Eventually, each Cardenas Markets store in California, Nevada and
Arizona, 65 in all, got their own fiber circuit.
“Uptime is critical for our store operators,” Coswatte
says. “That means having a network that is always up and running.”
Maintaining and refining that network, while helping
synchronize its various parts, requires a solution that incorporates the latest
advances in firewall protection and WiFi access, and allows bandwidth usage to
be scaled up as needed. Spectrum Enterprise had the answer: Managed Network
Edge.
For Coswatte, the investment in network and connectivity
solutions pays off in a multitude of ways. Not only are customers getting what
they want quicker, but store operators and employees are enjoying higher job
satisfaction in a business that is ultimately about people.
“Our business is not technology,” Coswatte says. “Technology is a layer that supports our business.”
Ctrl+Click to read the full case study here.
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.